Getting the most out of references

Conducting effective reference checks is essential for making informed hiring decisions and can be a key driver in retention and employee morale. We have gathered some key tips that you can implement to ensure you get the information you need to make the best decision for your organisation.

1. Be Prepared

Before you begin the reference check process, make sure you are fully prepared. Ensure you have the candidate’s resume, cover letter, and job application with you, and familiarise yourself with their qualifications, skills, and experience. This will help you to ask targeted questions that are relevant to the position. Recruiters will often have a script or form that they follow, making adjustments depending on the position and company but are relatively consistent with questions asked.

2. Ask the Right Questions

When conducting a reference check, it’s important to ask the right questions. Avoid questions that can be answered with a simple yes or no. Instead, ask open-ended questions that encourage the referee to provide detailed answers. Ask broader questions about the candidate’s work ethic, communication skills, ability to work in a team, and problem-solving skills. This is the time to dig into the holistic aspects of the role to ensure a good team fit.

3. Verify Information

Don’t just take their word for it. Verify any information provided by the referee by cross-checking with the candidate’s application and resume. If there are discrepancies, ask the referee to provide more information or clarify the situation. By taking these extra steps, you are more likely to trust the information provided and be confident in your hiring decision.

4. Be Respectful

Be respectful of the referee’s time and privacy by asking permission before conducting the reference check and respect their availability. If they are unavailable, ask if there is a better time to call them back. Also, assure them that the information they provide will be kept confidential.

5. Act quickly

Ask for and check references in a timely manner. Don’t wait too long after the interview, if you think the candidate is the right one for the role, as they may be interviewing for a number of positions. Ideally, you should conduct reference checks within a few days of the interview.

6. Follow Up

After conducting reference checks, follow up with the candidate to discuss the results. Be honest and transparent about any concerns you may have, whilst keeping the referee's privacy. This will give the candidate an opportunity to address any issues and provide further clarification where needed.

Credit: Max Miller - Senior Consultant, HR and Workforce Enablement

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